Support

Comprehensive Support. Dedicated to Your Success.

From initial system integration testing to global deployment after mass production, Levinko’s technical experts and comprehensive resource library are always here to safeguard your projects.

Submit a Support Ticket

Resources

Developer & Engineering Resource Hub

Test-4

Compatible Models: MP10, MP10-PoE

Update Date: 2026-06-11

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Test-3

Compatible Models: MP10, MP10-PoE

Update Date: 2026-06-11

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Test-2

Compatible Models: MP10, MP10-PoE

Update Date: 2026-06-11

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Test

Compatible Models: MP10, MP10-PoE

Update Date: 2026-06-11

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Warranty

Global Warranty & RMA Policy

Standard Warranty

We provide a 1-3 year hardware warranty for our entire product line, ensuring long-term reliability and operational peace of mind.

Spare Parts Support

For bulk orders, we provide a fixed ratio of whole units or core components (motherboards/screens) as complementary spare parts. This enables immediate device replacement at the local terminal, significantly reducing cross-border logistics costs.

RMA Process

Professional technical review and remote troubleshooting by our engineers, followed by rapid shipment of replacement parts or repair services.

RMA Process Flow

Step 1

Submit a Support Ticket with device S/N.

Step 2

Technical review and remote troubleshooting by our engineers.

Step 3

Rapid shipment of replacement parts or repair services.

Engineering Support

Dedicated FAE Engineering Support

Expert Direct Connection

Every underlying system or driver adaptation issue is handled directly by Levinko’s Field Application Engineers (FAE) or R&D team, ensuring professional and precise solutions.

System Integration Troubleshooting

We assist global SaaS clients in resolving complex issues such as APK crashes, Kiosk mode configuration, and peripheral wake-up protocols for Android and Windows environments.

Service Promise: Technical feedback and initial assessment within 24 hours.

Knowledge Base

Quick Answers & Troubleshooting

Before submitting a support ticket, explore our curated knowledge base. It includes expert solutions for system resets, driver installations, and common troubleshooting guides.

Visit Full FAQs

Technical Support

Contact Our Technical Support Team

Need immediate technical assistance or a custom firmware build? Our expert support team is standing by 24/7 to assist with your inquiries.

24/7 Technical Standby
Expert Engineering Response
Firmware & OS Customization
Global RMA Assistance